Refund policy

Right of withdrawal

You have 14 calendar days from receipt of your order to withdraw from the purchase without giving any reason. To do so, write to us at info@nagomiritual.com stating your name, your order number and the products you wish to return. You may use this model form:

“To Alejandro Santiago González (Nagomi Ritual), Calle Celia Lozano 10, 03203 Elche, Spain, info@nagomiritual.com: I hereby give notice that I withdraw from my contract of sale of the following goods: [product], ordered on [date] / received on [date]. Name: [name]. Address: [address]. Date and signature (only if sent on paper).”

Opened products

For reasons of hygiene and health protection, we cannot accept returns of jars that have been opened or unsealed after delivery (Article 103 of the Spanish General Law for the Protection of Consumers and Users).

How to return

Send the product, unopened and in its original box, to the address we will give you by email, within 14 days of notifying us of your withdrawal. Return shipping costs are paid by you, unless the product is faulty or not the one you ordered.

Refund

We will refund the amount paid, including standard shipping costs, within 14 days of your notice of withdrawal, using the same payment method you used. We may wait until we receive the product before issuing the refund.

Faulty or incorrect products

If you receive a damaged, faulty or different product from the one you ordered, write to us at info@nagomiritual.com with your order number and some photos. We will replace it or refund your money, and we will cover the costs.